Property Management
California requires a workplace violence prevention plan.
Yours must address what your team encounters in the field.
Maintenance staff entering occupied units alone, leasing agents showing properties after hours, and managers delivering eviction notices are all documented hazard scenarios your plan must name specifically. A missing or inadequate plan can cost $25,000. Cynserus generates your property-specific compliance package — Workplace Violence Prevention Plan, employee training materials, and incident log — most plans ready within the hour.
Most businesses are required to have a written plan
California law requires almost every employer to keep a written workplace violence prevention plan on file. A single violation can mean a fine up to $25,000. Most property management companies do not have one yet.
Why property management specifically
Your staff enters occupied units alone. They serve eviction notices face to face. They show vacant apartments to strangers after dark.
Residential properties also see domestic violence spill into the leasing office. An angry partner shows up demanding a unit number. Your front desk has no protocol for that moment.
No other industry combines solo work, confrontational interactions, and residential violence exposure in quite the same way.
What Cynserus does for your business
- 1A written plan with your property name on it — covering solo unit entry protocols, eviction confrontations, and domestic violence spillover. Built for a Cal/OSHA inspection.
- 2Structured incident documentation your staff fills out when a tenant confrontation escalates, a maintenance visit turns hostile, or someone shows up demanding access to a unit.
- 3A QR code for the maintenance shop and leasing office. Your team scans it to report an incident the moment it happens — no paperwork, no delay.
In practice
What a Cal/OSHA citation actually looks like for a property management
A maintenance technician at a Los Angeles apartment complex enters a unit alone for a plumbing repair. The tenant becomes agitated and begins yelling. The technician leaves and reports the incident verbally to his supervisor. No written record is made.
Without a compliant plan
The employer has no check-in protocol for solo unit entry and no plan provision addressing domestic violence spillover — a documented hazard category under Cal/OSHA guidelines. The verbal report never becomes a written incident log entry. Cal/OSHA cites the employer for failure to maintain required records and for an inadequate hazard assessment. Fine: up to $25,000 per violation. If the technician had been harmed, the absence of written protocols would substantially compound the employer's liability.
With Cynserus
The plan includes solo-worker check-in procedures and domestic violence spillover protocols by name. The technician logs the incident via QR code from the field — no paper, no delay. Management has a written, timestamped record within hours. The hazard assessment already documents occupied-unit entry risk — no gap found on review.
Scenario is illustrative. Outcomes depend on your specific documentation and circumstances at the time of inspection.
Pricing
Essential
You handle training. We handle the paperwork.
- IncludedYour SB 553-compliant plan, written for your specific business — delivered within 1 hour
- IncludedIncident log template so you’re ready if Cal/OSHA shows up
- IncludedUpdated automatically when the law changes — no extra charge
Complete
We give you everything to train your team yourself.
- IncludedEverything in Essential, plus a ready-to-deliver training presentation with a script you can read word-for-word
- IncludedEmployees report incidents through a private digital portal — no paperwork, no awkward conversations
- IncludedAnonymous reporting via QR code posted at each location
Pro
We handle compliance end to end. You just run your business.
- IncludedEmployees complete training online on their own time — you get a signed log for every person, auto-generated for Cal/OSHA
- IncludedFull incident management system that’s audit-ready if an inspector walks in
- Included30-minute call with our founder (former police detective, 15+ years in workplace threat assessment) to review your specific risks
All plans include an annual renewal starting 12 months after purchase. Renewal keeps your compliance documents current with updated WVPP reviews, training refreshes, and regulatory changes.
Property Management FAQ
Yes. Any California employer with employees who work on-site must have a written Workplace Violence Prevention Plan. Property management companies, apartment complexes, HOA management firms, and commercial property managers are all covered.
If your employees interact with tenants or the public at your property, yes. The exemption only applies to businesses with fewer than 10 employees that are not accessible to the public. A leasing office open to walk-ins does not qualify for the exemption.
Yes. Maintenance workers face some of the highest risk in property management: solo unit entry, working in isolated areas, and encountering agitated tenants. Your WVPP must specifically address these hazards and include a solo unit entry protocol.
Each worksite with different hazard profiles should have a site-specific plan. If your properties are similar, one plan with location-specific appendices may suffice. The Pro plan includes a second worksite.
Yes. Residential properties have elevated domestic violence spillover risk (Type 4 violence). Your plan must include a protocol for how staff respond when an aggressor arrives at the property demanding access to a tenant.
15-minute intake. Documents delivered within one business day.
Less than an attorney charges for a consultation. Built by a former detective who has worked these incidents. Starting at $249.
Start Your Compliance Plan