Last updated: March 17, 2026
By purchasing a compliance package, creating an account, or using any services provided by Cynserus.com ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not purchase or use our services.
These Terms constitute a legally binding agreement between you and Cynserus.com, a California limited liability company.
Upon purchase, we will:
If you elect the annual retainer, we will additionally provide:
Regulatory Update Obligations by Tier:
Starter and Complete plans: We will make reasonable efforts to notify you of material changes to SB 553 or applicable Cal/OSHA standards. Document updates required to conform to new regulatory requirements are not included in your renewal fee and will require either an upgrade to the Pro plan or purchase of a Document Refresh Add-On at the then-current rate. We do not guarantee that your existing WVPP will remain compliant following regulatory changes.
Pro plan: We commit to delivering an updated WVPP conforming to any finalized, material Cal/OSHA workplace violence prevention standard within ninety (90) days of the final standard's official publication date. This commitment applies to one (1) update cycle per regulatory finalization event during your active Pro subscription. This is a document delivery obligation only and does not constitute a guarantee of full regulatory compliance.
Note: The December 2026 Cal/OSHA permanent standard finalization is a known anticipated regulatory event. Pro clients with active subscriptions at the time of finalization are covered by the 90-day update commitment above. Starter and Complete clients will receive notification and a discounted upgrade offer.
Expert security consultation in connection with workplace violence incidents, available for purchase separately. Incident response consultation does not constitute legal advice.
READ CAREFULLY
Section 3 defines the legal character of all Cynserus.com outputs. Failure to understand these limitations before relying on our documents may result in regulatory exposure for your business.
3.1 No Attorney-Client Relationship. The services, documents, reports, and materials provided by Cynserus.com are for informational and compliance assistance purposes only. They do not constitute legal advice and do not create an attorney-client relationship between you and Cynserus.com or any of its personnel.
3.2 Platform Outputs Are Templates and Compliance Tools — Not Legal Determinations. All platform outputs — including but not limited to your WVPP, compliance gap assessment, training outline, incident log, and any compliance scores, readiness indicators, or status displays — are document templates and structured compliance tools. They are not legal determinations. Cynserus.com applies a structured regulatory framework to your intake responses to generate these outputs. This process does not constitute the practice of law, does not interpret California law as applied to your specific facts and circumstances, and does not represent that any generated document satisfies Cal/OSHA requirements in your particular situation.
3.3 Recommendation to Obtain Legal Counsel. We strongly recommend having a qualified California employment attorney review your WVPP and all related compliance documents before adoption, distribution, or implementation. The cost of attorney review is substantially less than the cost of a Cal/OSHA citation.
3.4 No Compliance Guarantee. Cynserus.com does not guarantee that use of our services will result in full Cal/OSHA compliance, prevent regulatory citations, or protect you or your business from liability. Compliance with SB 553 and all applicable workplace safety laws is your sole responsibility as the employer.
3.5 No Guarantee of Regulatory Currency. California SB 553 requirements and related Cal/OSHA standards may change. We will make reasonable efforts to notify clients of material regulatory changes consistent with the tier-specific obligations in Section 2.2. We do not guarantee real-time updates to generated documents and are not responsible for regulatory changes that occur after your document was generated unless you are a Pro subscriber within the scope of Section 2.2.
4.1 Accuracy of Information. You represent and warrant that all information you provide in the intake form and throughout your use of our services is accurate, complete, and not misleading. We rely on your responses to generate your compliance documents. Inaccurate or incomplete intake responses will result in inaccurate or non-conforming documents, for which Cynserus.com bears no responsibility.
4.2 Review Before Adoption. You are responsible for reviewing all generated documents — including your WVPP — before adopting, distributing, or relying on them. You must review, customize, and complete all placeholder fields marked [INSERT DETAIL] or similar before finalizing and implementing your WVPP. A document with unfilled placeholders is incomplete and should not be adopted or submitted to any regulatory authority.
4.3 Implementation. You are solely responsible for implementing your WVPP, conducting employee training, maintaining your violent incident log, performing hazard assessments, and taking all other actions required for SB 553 compliance. Cynserus.com provides tools and documents to support these efforts; it does not implement, manage, or guarantee your compliance program.
4.4 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at legal@cynserus.com if you suspect unauthorized access.
4.5 Permitted Use. You may use our services only for your own business's compliance purposes. You may not resell, sublicense, or share access to our services or generated documents with third parties without our prior written consent.
Compliance packages are priced as follows and are due in full at time of purchase. Payment is processed via Stripe.
5.3 Auto-Renewal. Annual renewals automatically charge your payment method on your anniversary date unless cancelled at least seven (7) days before renewal. You will receive a reminder email thirty (30) days before renewal. It is your responsibility to keep your account email address current.
5.4 Cancellation. You may cancel your annual renewal at any time from your account portal. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused renewal periods.
5.5 Refund Policy. One-time compliance packages: No refunds once your compliance documents have been generated and delivered to your portal. If documents have not yet been generated at the time of your refund request, a full refund will be issued within five (5) business days. Annual renewals: No refunds for the current billing period after renewal has processed.
5.6 Failed Payments. If a payment fails, we will retry the charge. If payment is not resolved within seven (7) days, access to renewal services may be suspended.
5.7 Taxes. You are responsible for all applicable taxes. Prices listed do not include sales tax where applicable.
6.1 Your Documents. The WVPP, gap summary report, and training outline generated for your business are provided to you for internal business use. You own the final customized versions of these documents as adopted and implemented by your business.
6.2 Our Platform. All software, prompts, templates, methodologies, regulatory frameworks, and platform infrastructure underlying our services are and remain the exclusive property of Cynserus.com. You receive no ownership interest in our platform, methods, or proprietary compliance frameworks.
6.3 Feedback. If you provide feedback or suggestions about our services, we may use that feedback to improve our platform without obligation or compensation to you.
We treat your intake responses, compliance documents, incident reports, and account information as confidential. We will not sell your data. We may share your data with the following third-party service providers solely as necessary to provide our services:
Your intake responses — which may include your business name, address, employee count, industry classification, and other business-identifying information — are processed by Anthropic's Claude API to generate your compliance documents. This processing is governed by Anthropic's Data Processing Addendum (DPA) for business customers, under which Anthropic acts as our service provider and is contractually prohibited from using your data to train its models or for any purpose other than providing the contracted API service. Anthropic's DPA satisfies the service provider requirements of the California Consumer Privacy Act (CCPA §1798.140(ag)).
Incident Report Data: Incident report data submitted through your reporting portal is stored in our secure database. Incident data is also processed by Anthropic's Claude AI for automated severity classification and recommended response triage. This AI-assisted classification is provided as an administrative tool only and does not constitute a professional security assessment, legal determination, or mandatory action requirement. Cynserus.com does not use incident report data to train AI models. If we make any material change to how incident data is processed, we will provide you with prior written notice and an opportunity to object. The employee-facing Employee Privacy Notice governs the privacy terms presented to employees who submit incident reports.
Incident reports submitted through your reporting portal are maintained as confidential business records. Anonymous incident reports submitted by your employees will not be attributed to any individual in reports provided to you.
Legal Process Carve-Out: Notwithstanding the foregoing, Cynserus.com may be required to disclose incident report data — including anonymous reports — in response to a valid court order, subpoena, regulatory demand, or other legally compelled process. We will provide you with prompt written notice of any such demand to the extent permitted by law so that you may seek a protective order or other appropriate relief.
Active Accounts. While your account is active, we retain your compliance records, intake responses, incident reports, and all associated documents.
Account Termination or Deletion. Upon termination of your account or a deletion request: (a) your compliance documents will remain available for download via your portal for thirty (30) days following the request; (b) after 30 days, all your data will be permanently deleted from our systems, including your WVPP, incident logs, training records, and intake responses.
Your Recordkeeping Responsibility. California Labor Code Section 6401.9 requires employers to retain workplace violence prevention records for at least five (5) years. You are responsible for downloading and retaining your own copies of all compliance documents before your account is deleted. Cynserus.com does not retain your records on your behalf after deletion. We strongly recommend exporting your data before requesting account deletion.
CCPA Deletion Requests. If you exercise your right to delete your data under the California Consumer Privacy Act, we will honor your request. Your portal access will remain active for 30 days to allow you to download your records. After 30 days, all personal information and compliance records will be permanently deleted.
If you are a California business or California resident, you have rights under the California Consumer Privacy Act (CCPA) with respect to your personal data, including the right to know, the right to delete, and the right to opt out of sale (we do not sell personal data). To exercise your CCPA rights, contact us at legal@cynserus.com.
We implement industry-standard security measures to protect your data, including encryption at rest and in transit, access controls, and regular security assessments. No system is completely secure. We are not liable for unauthorized access resulting from circumstances beyond our reasonable control.
In the event of a security incident involving unauthorized access to, acquisition of, or disclosure of your personal information, Cynserus.com will notify affected clients without unreasonable delay and, in any event, within seventy-two (72) hours of confirmed discovery of the breach, consistent with California Civil Code §1798.82.
Notification will be provided by email to the address on file for your account. If the breach affects 500 or more California residents, Cynserus.com will also notify the California Attorney General as required by law.
Notification to you is separate from and in addition to any notification obligations you may have to your own employees under applicable law.
To the extent incident reports submitted through your portal contain personal information about third parties (witnesses, persons involved in incidents, law enforcement contacts), you are the data controller for that personal information under applicable privacy law. You are responsible for your compliance obligations to those third parties under the California Consumer Privacy Act and other applicable law. Cynserus.com processes this data solely as your service provider, as defined in CCPA §1798.140(ag), for the purpose of providing incident reporting and triage services.
To the maximum extent permitted by applicable law, Cynserus.com and its owners, members, employees, and contractors shall not be liable — regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) — for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: lost profits or revenue; regulatory fines; Cal/OSHA citations or penalties; costs of defending regulatory proceedings; third-party injury claims arising from a workplace incident; loss of business opportunity; or loss of data. This exclusion applies even if Cynserus.com has been advised of the possibility of such damages and even if a remedy set forth in these terms fails of its essential purpose.
Subject to Section 8.1, Cynserus.com's total cumulative liability to you for direct damages arising from or related to these Terms or our services shall not exceed the greater of: (a) the total amounts you paid to us in the twelve (12) months preceding the claim; or (b) one thousand five hundred dollars ($1,500). This cap applies to direct damages only. Consequential, regulatory, and other excluded damages described in Section 8.1 are not subject to this cap — they are excluded entirely.
Some jurisdictions do not allow limitations on implied warranties or liability for certain categories of damages. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Cynserus.com and its owners, members, employees, and contractors from and against any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your use of our services; (b) your violation of these Terms; (c) your failure to implement, maintain, or update your SB 553 compliance program; (d) inaccurate or incomplete information you provided; or (e) any workplace violence incident at your premises.
Cynserus.com agrees to indemnify, defend, and hold harmless Client from and against claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising directly from Cynserus.com's own gross negligence or willful misconduct in the generation of your compliance documents — provided that such claims are not caused or contributed to by: (a) inaccurate intake information provided by Client; (b) Client's failure to review generated documents before adoption; (c) Client's failure to fill in placeholder fields; or (d) regulatory changes occurring after the date of document generation. The indemnification obligations in this Section 9.2 are not subject to the limitation of liability cap set forth in Section 8.2. This indemnification does not extend to regulatory fines, Cal/OSHA citations, or third-party injury claims.
10.1 Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
10.2 We do not warrant that our services will be uninterrupted, error-free, or that generated documents will be free from defects, omissions, or inaccuracies.
10.3 We do not warrant that use of our services will result in full SB 553 compliance, prevent Cal/OSHA enforcement action, or protect you from liability arising from workplace violence incidents.
10.4 AI-generated documents may contain errors or omissions. All generated documents should be reviewed by a qualified California attorney before adoption.
11.1 Termination by Client. You may terminate your account at any time by contacting us at legal@cynserus.com or through your account portal.
11.2 Termination by Cynserus.com. We may suspend or terminate your account if you violate these Terms, fail to pay amounts owed, or for any other material reason, with thirty (30) days' prior written notice except in cases of material breach, fraud, or actions that create legal exposure for Cynserus.com, in which case termination may be immediate.
11.3 Effect of Termination. Upon termination: (a) your access to the compliance portal will end at the conclusion of your paid period; (b) your compliance documents remain available for download for thirty (30) days following termination; (c) after 30 days, all your data will be permanently deleted per Section 7.4; and (d) all payment obligations accrued prior to termination survive. You are responsible for downloading and retaining your compliance records before deletion occurs.
12.1 Governing Law. These Terms are governed by the laws of the State of California without regard to conflict of law principles.
12.2 Informal Resolution. Before initiating any formal dispute resolution process, both parties agree to attempt good-faith resolution by notifying the other party in writing and engaging in at least thirty (30) days of informal negotiation.
12.3 Mediation. If informal resolution fails, any dispute arising from these Terms or our services shall first be submitted to good-faith mediation in Santa Clara County, California, using a mutually agreed mediator. Mediation costs shall be shared equally.
12.4 Binding Arbitration. If mediation fails, disputes shall be resolved by binding arbitration under JAMS rules, conducted in Santa Clara County, California. The arbitrator's decision shall be final and binding. Each party shall bear its own attorneys' fees and costs unless the arbitrator finds a claim to be frivolous.
12.5 Small Claims Carve-Out. Either party may bring an individual claim in small claims court if the claim qualifies under applicable jurisdictional limits.
12.6 Class Action Waiver. You waive any right to participate in a class action, class arbitration, or representative proceeding against Cynserus.com. All disputes must be brought in your individual capacity.
12.7 Emergency Relief. Nothing in this Section prevents either party from seeking emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm.
12.8 Opt-Out of Arbitration. You may opt out of the arbitration agreement and class action waiver in this Section 12 by sending written notice to legal@cynserus.com within thirty (30) days of your first acceptance of these Terms. Your notice must include your name, company name, email address on file, and a clear statement that you wish to opt out of arbitration. Opting out will not affect your ability to use our services. If you opt out, any disputes arising from these Terms or our services will be resolved exclusively in the state or federal courts located in Santa Clara County, California, and you consent to personal jurisdiction in those courts.
13.1 Entire Agreement. These Terms, together with our Privacy Policy and the employee-facing Employee Privacy Notice, constitute the entire agreement between you and Cynserus.com regarding our services and supersede all prior agreements.
13.2 Modifications. We may update these Terms at any time. We will notify you of material changes by email at least thirty (30) days before changes take effect. Continued use of our services after the effective date constitutes acceptance.
13.3 Severability. If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full effect.
13.4 Waiver. Failure by either party to enforce any provision at any time does not constitute a waiver of that party's right to enforce it later.
13.5 Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond that party's reasonable control, including acts of God, government actions, internet outages, or third-party service failures.
13.6 Contact. For legal questions or notices: legal@cynserus.com
Cynserus.com LLC, Santa Clara County, California
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