Mobile Auto Services
Solo technician at customer locations with parts inventory and cash. Type 1 robbery risk during service calls. Type 2 confrontation risk during billing disputes.
California Labor Code Section 6401.9 requires mobile auto service businesses with employees to maintain a written Workplace Violence Prevention Plan. The plan must address the hazards technicians face at customer locations and roadside work sites.
Mobile auto technicians combine the highest-risk elements of field work: they carry valuable parts, collect cash, and work alone at locations the employer does not control. Roadside work adds physical hazard from passing traffic and increases the isolation of any violent incident. The WVPP must address how employees assess and respond to these conditions at every job site.
In practice
Hypothetical scenario based on typical Cal/OSHA enforcement patterns: A 12-person mobile auto service company in the San Fernando Valley
Without a compliant plan
No WVPP. After a robbery incident at a customer location, Cal/OSHA found the employer had not assessed or documented the violence hazards inherent in mobile auto service work. Penalty: $25,000.
With Cynserus
After implementing a Cynserus WVPP, the company had documented its roadside call protocols, cash handling procedures, and check-in requirements. A subsequent Cal/OSHA review found the employer compliant. No citation issued.
Scenario is illustrative. Outcomes depend on your specific documentation and circumstances at the time of inspection.
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All plans include an annual renewal starting 12 months after purchase. Renewal keeps your compliance documents current with updated WVPP reviews, training refreshes, and regulatory changes.
Yes. Labor Code Section 6401.9 applies to most California employers with employees. Mobile auto service businesses dispatching technicians to customer sites are required to maintain a written WVPP covering the hazards their employees face at work, including customer sites and roadside locations.
Yes. Type 1 violence — criminal intent, including robbery — is one of the categories your hazard assessment must consider. For mobile auto services, robbery of parts and cash is a known hazard and must be addressed.
Your WVPP should include a procedure for how employees assess and respond to roadside job conditions, including location selection, check-in frequency, and escalation steps when a situation feels unsafe.
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